Automotive eCommerce Solutions - B2B & B2C

What We Did

Built a custom e-commerce platform for multiple countries
Created a unified order processing system
Integrated multi-channel marketplace management
Developed click-and-collect delivery capabilities
Deployed same-day delivery infrastructure
Implemented warehouse automation and label printing
Optimized search engine performance and speed

Outcomes

4x

Order Volume within four years

70%

Online sales from the enhanced Click & Collect feature

40%

Increase in conversion rates

£1B+

Revenue growth led by the transformation

90%

Products successfully indexed by search engines

Overview

Euro Car Parts (ECP), the UK’s largest distributor of automobile parts, faced increasing pressure to modernize its digital commerce operations. With poor product discoverability, inconsistent personalization, and inefficient inventory and order management, ECP’s eCommerce platform saw low conversions and high cart abandonment. Annual online revenue had plateaued at £100,000, highlighting an urgent need for transformation.

Net Solutions partnered with Euro Car Parts to re-engineer their digital ecosystem from the ground up. We overhauled the search architecture, modernized the user experience, automated key backend workflows, and delivered personalized product experiences across channels. The platform overhaul enabled faster international rollouts, strengthened operational resilience, and elevated the customer experience across touchpoints – earning ECP a place in the prestigious IRUK Top 50 List.

“The way the team demonstrated ownership of the problems with the website, documented everything, and offered solutions to get it going as quickly as possible, we knew we had done the right thing in choosing Net Solutions. Everyone in the team thinks and behaves as our extension, not an outsourced development resource.“

Rishi Chhaniara

Group Head of Digital, Euro Car Parts

Recognition &
Awards

“Featured in the IRUK Top500 for outstanding customer service transformation ”

“Listed in the IRUK Top 50 for innovation in digital retail experience”

4 Key Takeaways

01.Digital Transformation Enables Scalable E-Commerce Growth

02. Operational Automation Eliminates Bottlenecks and Improves Customer Experience

03.Workflow Optimization Drives Cost Efficiency & Business Resilience

04.Modular Architecture Makes Scaling Across Borders Seamless

01. Digital Transformation Enables Scalable eCommerce Growth

Traditional e-commerce platforms rely on static product catalogs and rule-based recommendations, limiting scalability and personalization.

Earlier, the Euro Car Parts’ e-commerce platform lacked scalability and personalization, making product discovery difficult and limiting conversions.

Net Solutions rebuilt the platform to support multi-region deployment, efficient catalog scaling, and faster order processing, resulting in 4x growth in order volume and a 40% conversion boost. We also enabled seamless scaling across Europe, solidifying ECP’s leadership in automotive e-commerce.

“The ECP flagship website has a responsive design that is scalable and can be modified sleekly. It not only enables ECP to respond quickly to meet consumer demand and handle user surge gracefully, but it is also cost-effective.“

Keyur Vyas

Digital Programme Manager (IT), Euro Car Parts

02. Operational Automation Eliminates Bottlenecks and Improves Customer Experience

Reducing friction across the customer journey significantly improved the experience. Net Solutions re-engineered the Click & Collect experience with real-time stock visibility, helping customers instantly check availability before visiting stores—a feature that now drives 70% of online sales. Streamlining operational workflows introduced always-on customer support, enhanced post-purchase flows, and faster order fulfillment. These changes delivered a more responsive, personalized, and frustration-free shopping experience across all digital touchpoints.

03. Workflow Optimization Drives Cost Efficiency & Business Resilience

Euro Car Parts previously relied heavily on manual efforts for fraud checks, demand forecasting, and inventory control, leading to high overheads and slower response times. By automating these critical processes and improving backend data flow, the company avoided costly errors, managed cash flow more effectively, and reduced overstocking. With less manual intervention, teams could focus on strategic growth initiatives, improving overall resilience, and long-term profitability.

04. Modular Architecture Makes Scaling Across Borders Seamless

Launching into new markets used to be a months-long initiative requiring extensive localization and setup. With a composable, multi-country platform, Euro Car Parts can deploy fully operational, localized websites in under 30 minutes. Built-in support for region-specific content, logistics integration, and scalability ensures that each new launch is fast, reliable, and personalized. This transformation positioned ECP as a borderless digital business, scaling quickly without compromising customer experience or performance.

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