UX Design for Customer Dealer Management System

What We Did

Conducted extensive stakeholder interviews
Validated multi-app ecosystem approach
Documented user journeys and workflows
Designed wireframes for seven specialized apps
Created UI mock-ups aligned with brand identity
Planned a comprehensive backend system
Facilitated seamless collaboration with tech partner

Outcomes

7

Apps designed to digitize and optimize key processes.

60%

Reduction in manual errors.

45%

Decrease in time spent on data entry and analysis.

30%

Increase in dealer engagement within the first quarter after deployment.

20%

Rise in the onboarding of dealers without additional operational overhead.

Overview

A leading Indian agricultural equipment manufacturer recognized the need to digitize its analog systems to remain competitive amidst increasing globalization. Facing challenges such as error-prone manual processes and scalability limitations, the company built a modern Customer Dealer Management System.

Net Solutions partnered with the client and their tech partner to handle Business Analysis (BA) and UX/UI design. Through stakeholder interviews, process analysis, and design iterations, the team delivered an innovative suite of apps tailored to the client’s needs.

“Net Solutions’ dedication and attention to detail impressed everyone involved. The system created significant value for the client and their customers.”

— Client Feedback

Recognition &
Awards

“Recognized for user-focused design excellence”

“ Established long-term collaborations with the client and tech partner”

Key Takeaways

01. Validating a Multi-App Ecosystem

02. Documenting and Optimizing Workflows

03. Designing a Brand-Aligned, Scalable UX

01. Validating a Multi-App Ecosystem

Stakeholder and User Insights

Net Solutions interviewed stakeholders, dealers, and customers to understand needs, confirming the multi-app approach for targeted functionality.

Security and Flexibility

The ecosystem ensured secure, process-specific apps without interfering with other business functions.

02. Documenting and Optimizing Workflows

Comprehensive Process Analysis

Business Analysts mapped workflows requiring digitization or redesign, aligning processes with best practices.

Streamlined User Journeys

Net Solutions created interactive wireframes that ensured clarity and stakeholder buy-in before proceeding to design.

03. Designing a Brand-Aligned, Scalable UX

Unified Design Language

The UI team worked with brand guardians to create a consistent and visually appealing design language.

Seamless Handover

Finalized designs were passed to the tech partner for development, ensuring efficient project execution.

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